Error when opening cloud project: ERROR IN THE APPLICATION

Lukas M. hinzugefügt 2 Monaten her
gelöst

Hi all,


I have a severe issue with my Citavi cloud project.

If I want to open the project from the cloud I get the following error message:

"An unknown error occured while opening the project. The internal error message is: Error in the application. If the problem continues ..."


I already tried to uninstall / update the software - did not help.


What can I do?


Thanks,


Lukas

Kommentare (3)

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edit: this problem continues now since 3 days

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[SOLVED]

The Citavi team greatly supported on this issue on a Sunday. For all others who might have the same issue: An internal ID was not unique and assigned to more than one reference. I guess only the Citavi development team is able to fix the bug.


Thanks again for the great support,


Lukas

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Thanks for your patience and the kind words, Lukas!