Citavi Support (Deutsch)Thema Frage Picker

Citavi Picker does not recognize the opened Project

Levente S. hinzugefügt her

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Hy everybody,

I would like to ask You, did You have observed that using Citavi Picker in Firefox 74.0 (64 bit) it does not regocnize the already opened Citavi Project? I tried to restart several times, without any success. I uninstalled and reinstalled the Picker, again no results.

I would really appreciate when somebody would have an idea what should/can I do to resolve this issue.

Thanks a lot.

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Antworten (1)

Jana B. ●

Hi,

Thank you for your message. In case the Citavi Picker does not recognize your current project, please repair your Citavi installation.

Kind regards,

Jana

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Levente S. ●

Dear Jana,

thank You for Your answer. I performed the recommended steps. After restarting the PC I thought that I was able to import only one reference. Despite the Picker showed that the reference was imported, I did not find in my Project. When I tried a second one I got the same message, i.e. There are no open Projects. I have Citavi 5.7.1.0

Other idea?

Best regards,

Levente

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Jana B. ●

Hi Levente,

Thank you for your reply.

Has Citavi 6 ever been installed on your computer before? The new Firefox Picker can only work with Citavi 5, when Citavi 6 is not installed on the system.

Kind regards,

Jana

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Levente S. ●

Dear Jana,

on my Laptop Citavi 6 was never installed because in the lab we installed 5. Therefore, on all laptops version 5 is installed

All the best,

Levente

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Jana B. ●

Dear Levente,

Which antivirus software are you using on your laptops?

Kind regards,

Jana

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Levente S. ●

Dear Jana,

I am using Sophos.

Best regards,

Levente

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Jana B. ●

Dear Levente,

Please add the file C:\Program Files (x86)\Citavi 5\Pickers\Chrome\ChromePickerBroker.exe to your antivirus program's whitelist.

Kind regards,

Jana

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Levente S. ●

Dear Jana,

thank You for Your fast answer and help. It seems that this resolved the problem.

Have a nice week.

Best regards,

Levente

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Jana B. ●

Dear Levente,

Thanks for the good news!

Have a nice week, too.

Best regards,

Jana

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