Word freezes with Citavi Add-in

David B. shared this question 48 days ago
Answered

Hi,

the Citavi Word add-in seems to be completely broken.


When I add a knowledge item to me word document it doesn't show up in the document. I can see the horizontal scroll bar on the right side move, but the page is frozen. However, when I move the Word window or minimise and open it it refreshes the page and the content is visible again. It definitely adds the content to the page, but it just freezes afterwards. Sometimes it takes 5 seconds to show me the updated content, sometimes it doesn't at all.


I already tried reinstalling Citavi and the Office suit and rolling-back the Windows update i had the day before those issues occurred. Nothing helped. Is there a way to install an older Citavi Version with the add-in? Can I use my Citavi 6 project with Citavi 5 until this problem gets fixed?

I added a small video file to demonstrate how Word freezes.

Best Answer
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Hello once again,

I believe I found the solution for my problem. This morning the problem started to occur in Word documents that were neither attached to the Citavi Add-in nor was it even activated in Word. Therefore, I was having doubts that Citavi is the actual problem. As a last resort I rolled back the Office Version "2005" - i don't remember the build version - to the previous version "2004 12730.20270" and I've only worked for the last 10 minutes with it, but all problems seem to be gone.


I haven't tried the Citavi 6 Add-in, because i converted my project to Citavi 5 and at this point I want to start working again and will stay with Citavi 5 for now.


If any more problems will occur the next days I will be updating this post once again, but so far it looks very promising.


If anyone else encounters similar problems here are the guides to roll back the update:

https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

https://www.wikihow.com/Change-Directories-in-Command-Prompt


Cheers,

David


Comments (2)

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1

Small update for further troubleshooting:

I now installed Citavi 5 and converted my project and so far the issue is gone, except when I don't use the Word window in a while, for example reading something on my 2nd monitor and then coming back to it the window is frozen. I can still click the tab menus and see the scroll bar moving like in the video, but the page itself with the written text doesn't move. Only when i minimise or resize the window it works again. At least it adds my knowledge items without further problems so far. It's still annoying, but I can continue with my paper.

Cheers,


David

photo
1

Hello once again,

I believe I found the solution for my problem. This morning the problem started to occur in Word documents that were neither attached to the Citavi Add-in nor was it even activated in Word. Therefore, I was having doubts that Citavi is the actual problem. As a last resort I rolled back the Office Version "2005" - i don't remember the build version - to the previous version "2004 12730.20270" and I've only worked for the last 10 minutes with it, but all problems seem to be gone.


I haven't tried the Citavi 6 Add-in, because i converted my project to Citavi 5 and at this point I want to start working again and will stay with Citavi 5 for now.


If any more problems will occur the next days I will be updating this post once again, but so far it looks very promising.


If anyone else encounters similar problems here are the guides to roll back the update:

https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

https://www.wikihow.com/Change-Directories-in-Command-Prompt


Cheers,

David