Word add-in opens the project but it doesn't show it!

Benjamin G. shared this problem 2 months ago
NEW

Hello,

I open my Word, go to Citavi add-in and click to open the assigned Citavi project. Citavi starts and opens the project, however, nothing happens in my Citavi word add-in pane and the project doesn't show up there!

I have had such issues before too (see my other ticket) with Word add-in when it didn't synch with Citavi. Now, it's even worse and Citavi project doesn't open! Last time you suggested me to reinstall the new version of Citavi, I did and it helped for a while. Please do not ask me to do it again! It's really frustrating and interrupting my work.

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Thank you!

Ben

Comments (3)

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Hi, Ben

Have you tried installing the most recent beta version? This should fix this issue.

Best regards

Sebastian

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Hi,

I did what you suggested. It worked for a couple of days. The problem is back again now!

There should be a solution except for upgrading the software, right?

Thank you

Ben

On Thu, Dec 5, 2019 at 2:46 AM Citavi Team <service@citavi.com> wrote:

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Hi, Ben

Kindly run our diagnostics tool, which you can download here: http://www.citavi.com/wai-inspector. The tool will try to locate the cause of the issue and forward the results to us.

Thank you!

Sebastian