Web Version?

Alyssa M. shared this question 2 years ago
Answered

Hi all.

I'm considering purchasing a subscription to upgrade from my current free version of Citavi. However (apologies if I can't seem to search the forum well enough!!), this decision is somewhat dependent upon what the timeline is for a Citavi web version.


Is there any update or projected timeline for a release of a web-based/browser-based version of Citavi??


Thank you!

-Alyssa

Comments (4)

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Well considering that you asked them 15 months ago and I asked them a week ago about this and I still know citavi web that means most likely they are not going to build anything for that platform

I was also thinking about upgrading my license but I gave up because for me online access is very important

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Dear Alyssa, dear Ram,

I can hear your frustration as you have already been waiting for Citavi Web for a long time and cannot see any results as the public beta test has not started yet.

Please be assured that our developers are still working very hard on Citavi Web: fixing bugs, improving features that have failed in usability tests, etc.

However, we prefer to ship only after all of our bug and unit testing is successful.

This means, that we are not working against a certain date like a deadline.

Therefore, we cannot tell or promise you a release date yet.

Many thanks for your ongoing patience and understanding!

Kind regards,

Jana

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4

well my friend, I and probably many others can not wait for you guys to reach perfection. unlike your progress our needs to move forward in our studies so I am afraid we need to move on to something that actually works.

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Dear all,


On December 1, 2020 we released the web version of Citavi, which allows you to use Citavi on the Mac without having to take the detour of a parallelization solution

Currently we are still in the beta phase. This means that there are still functions missing and there may be error messages from time to time. However, both will be improved on a weekly basis.

Learn all you need to know about Citavi Web Beta here:

https://help.citavi.com/en/knowledge-base/article/testing-citavi-web-beta

You can find the Citavi Web manual here:

https://www1.citavi.com/sub/manual-citaviweb/en/index.html

To write publications on the Mac, you would need Word for Mac and the new Citavi Assistant, which you can install from the Windows Store.


Thanks for all your patience and for testing Citavi Web!

Jana

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Dear Jana,

I can't launch Citavi web in Chrome browser. The progress bar rolls on but the programm never starts.

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Dear Maksim,

Please try our suggestions here in our FAQs.


Kind regards,

Jana

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Dear Jana,

I've tried all of this recommendations. Unfortunately there is no result.

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Dear Maksim,

Could you give us some more information?

The most helpful thing would be to go to https://www.whatsmybrowser.org and copy the link that is offered to you there. This will not only give us information about the browser version you are using, but also other information such as operating system, screen resolution, etc.

If you do not want to share this information in our forum, please copy the link and send it to us via email: service@citavi.com. Please mention the number #48784, so we can relate the data to your topic. Thank you very much in advance.

Best regards,

Anne

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Dear Anne,

here is the link:

https://www.whatsmybrowser.org/b/O8UYT

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Dear Maksim,

Thank you very much for sending the information. Everything seems fine with the technical requirements.


Maybe we compare our steps accessing Citavi Web:

1. Go to https://citaviweb2.citavi.com/start

2. Enter email address and password

3. Click "Login"

If the startup screen does not appear, could you check if it helps to clear the browser cache?

If not, could you try to open Citavi Web in a new window in incognito mode (by pressing CTRL+SHIFT+N)?


Best regards,

Anne

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Dear Anne,

thank you!

Yes, I follow the same steps. Clearing the cache doesn't work for me but after opening a window in incognito mode Citavi Web launched. So the trouble lies in my google account?

Best regards,

Max

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Dear Max,

I do not think it is a problem with the gmail address.

The fact that it works in incognito mode rather points to browser settings as the cause.

Maybe it helps to delete the cookies from citavi.com in your browser:


In the address bar, please type: "chrome://settings/siteData" and delete "citaviweb2.citavi.com".

Best regards,

Anne

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Dear Anne,

unfortunately it hasn't solved the issue.


Best regards,

Max

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Dear Max,


if clearing the cache and deleting the cookies has not helped, are there any add-ons installed, that might prevent the loading?

Best regards,

Anne

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Dear Anna, hello!

Sorry it's been a long...

Which add-ons do you mean? Offcourse I have a few add-ons in Chrome, but I've no idea which one could prevent Citavi from loading.


Best regards,

Max

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Dear Max,

Thanks for your reply.

To make sure that the browser add-ons are not interfering with the login, use your browser's incognito mode. (Most add-ons should be automatically deactivated there. If not, you would have to deactivate them manually.) Here's how:

  1. Start the browser of your choice.
  2. Open a new window in "private mode" (see below for instructions).
  3. Enter the following URL: https://citaviweb2.citavi.com/start
  4. Enter your email address and password.

* Different browsers let you open a "private window" or "incognito window" in different ways:

  • Chrome or Opera: Ctrl+Shift+N
  • Firefox, Internet Explorer or Edge: Ctrl+Shift+P

If that does not help, please check the system time on your computer. If it differs from the correct time by more five minutes, correct it:

  1. Right-click the time or date in the Windows taskbar.
  2. Select Adjust date/time.
  3. If you see the message "Some settings are managed by your organization" contact the person who set up your computer or your system administrator.
  4. Under Date and time click Change.
  5. Change the time so that it is correct.

Would you please tell us which main location (Control Panel > Time, Language and Region > Region > Location) and which time zone (Control Panel > Time, Language and Region > Date and Time) is set for you?

Is the daylight saving time checkbox activated under "Date and time" on the computer?

Technical background: when you register for a Citavi Account the license server sends a token with a Universal Time time stamp. Your computer then checks if the token is within 5 minutes of your system time. If not, you'll see a spinning circle and be unable to continue logging in to your account.

Best regards

Susanne

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Dear Susanne,

thank you for your recommendations.

Citavi web opens in incognito mode.

I've tried to switch off some plugins in Chrome. Still no effect.


Best regards,

Max

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Dear Max,

Thanks for your reply.

If it does not work in normal mode even though you have deactivated all add-ons (but works in incognito mode), please clear the browser cache.

Best regards

Susanne

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Hello, Susanne.


Unfortunately, clearing the chrome cache has no effect either.


Kind regards,

Max

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Hello Max,

Thanks for your reply.

Does it work in incognito mode? If yes, continue to use this mode.

If not, does it work in another browser?

Best regards

Susanne

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