urgent - please help: Projects missing

Pri shared this question 10 months ago
Answered

I logged into my computer today and clicked on citavi. it asked me to enter my email and password which it usually never does. so i clicked close. then i tried clicking on my project and it wouldn't open and gave me an error message. i exited citavi and reopened it and then it asked me my email and password again so i put it in this time. when i logged in ALL MY PROJECTS HAD DISSAPPEARED!! this is extremely distressing to me as I've been working on these projects for more than a year now. someone please help me.

When i click on my word file and open citavi through there it says that the citavi project has been deleted or my access was removed. I'm literally so stressed about this...can someone help resolve this issue

Best Answer
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Hello Pri

You've created three Citavi accounts. All your projects have been added to the account with which you are currently not logged into Citavi.

Please log out of Citavi again and then log in again under the correct account. (I have informed you by mail which one this is.)

Ideally you use the opportunity to merge your accounts, as described here: http://www.citavi.com/sub/manual-account/en/index.html?merging_your_accounts.html

Regards,

Peter

Comments (2)

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2

Hello Pri

You've created three Citavi accounts. All your projects have been added to the account with which you are currently not logged into Citavi.

Please log out of Citavi again and then log in again under the correct account. (I have informed you by mail which one this is.)

Ideally you use the opportunity to merge your accounts, as described here: http://www.citavi.com/sub/manual-account/en/index.html?merging_your_accounts.html

Regards,

Peter

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Thank you so much for your help. After I merged my accounts, I signed in and clicked Open Projects and that seemed to restore them. Much appreciated.