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Citavi Support (English)Topic Problem Citavi Word Add-In

Updating of references in word plug-in

Leena P. shared this problem ago

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Hi, I am encountering problem with regards to updating of references in word plugin.

While working on Citavi 6 and word plugin simultaneously, it generally used to get updated when I changed something about a particular reference. For eg. If i edited the font of the title, and clicked refresh in word plugin, the reference got automatically updated in the respective font. But for some reasons it is not working now. I tried restarting Citavi but still no luck. I have just updated to the version 6.2.6.0

Does it mean that i have to uninstall and re-install the word plugin ? If yes, then would i loose my data (references).

Would appreciate an answer. Thank You!

The same problem

Replies (3)

Jennifer S. ●

Hi, and thanks for your question!

This unfortunately is a known bug that we don't yet have a fix for. In the meantime, you can force the Word Add-In to refresh your changes. In the Citavi pane, click View and then click Reload project:

https://www.screencast.com/t/VsOTy1qg

Apologies again for the inconvenience. We hope to have this fixed soon in an upcoming beta version!

Best regards,

Jennifer

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Bartosz B. ●

Any fix of this bug already available? It has been 15 months.

In my case, adding a reference in CITAVI does not results in seeing this reference also in Word add-in, if both are open at the same time. I need to close and reopen CITAVI to synchronize. Refreshing button in CITAVI pane in the ribbon does not have any effect at all.

Best

Bartosz

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Susanne S. ●

Dear Bartosz,

Thanks for your questions.

To fix the problem, please install the current beta version, which can be downloaded at http://www.citavi.com/beta

If you are working in a team on a joint cloud project, please let your colleagues install the beta version as well.

If you can't install the update, please use the "Reload project" option instead (and not the "Refresh" button).

Best regards

Susanne

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Bartosz B. ●

Thanks for the tip. I will give the beta version a try.

But where can I find the "Reload project" option? I have only the "Refresh" button:

/77d11e9388e0f21be8a0d47401b68edb

Best Bartosz

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Susanne S. ●

Dear Bartosz,

Thanks for your reply.

Jennifer already shared a screenshot:

In the Citavi pane, click View and then click Reload project:

Best regards

Susanne

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Daniel S. ●

Hello,

I have the same problem: My sources also do show up in the Citavi software, but not in the Citavi Word Add-in.

I used to be able to circumvent it by always clicking the "reload project" button until today since I cannot open the selection window anymore by clicking on "view". When I click on "View" it turns blue, but nothing happens... Do you have any advice for me on how to fix this? I am using the Office 365 package with Microsoft Word 2019. My Citavi version is 6.4.0.35 (add in and desktop app) . My Citavi project and my .docx file are both saved in the cloud.

6f27d500a8daf915aa2ae142fe8a6ea4

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Jana B. ●

Hello Daniel,

Thanks for your message and your screenshot.

Please try the following steps:

1. Close Citavi and Word.

2. Locate the "ProjectCache" folder by pressing Windows Key +R on the keyboard. A Run dialog will open.

In the Run dialog box, type in: %localappdata%\Swiss Academic Software\Citavi 6\

3. Rename the "ProjectCache" folder to "ProjectCache-BAK".

4. Start Citavi.

5. Open your cloud project in Citavi.

6. Start Word and select your project in the Word Add-in.

If the situation does not improve, could you please send us a log file from the Word Add-In? This will help us better find the source of the error.

To create the log, please follow the steps shown here:

https://www1.citavi.com/sub/manual6/en/index.html?finding_bugs_in_word_add_in.html

Kind regards,

Jana

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Domjan ●

Hello,

I am using Citavi 5, and I am encountering a similar problem. If I update the page number of a quotation in Citavi, in the Word plug-in it won't be updated. Even reloading the project won't solve the issue.

Can you please help to find a solution?

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