Picker crash after updating Chrome

Yujun L. shared this problem 8 months ago
Solved

Dear Citavi team,


I recently updated my Chrome to the latest version, Version 72.0.3626.81 (Official Build) (64-bit). Immediately after that, the picker stopped working and an error window popped up (said "Citavi Picker has crashed. Click this balloon to reload this extension"). However, it won't tick after reload. I tried multiple times and even tried the repair option. There might be something in the latest Chrome conflicting with the picker extension, I guess. Hope you guys could take a look at this issue.

Thank you!

Best,

Yujun

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Best Answer
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Dear Jana,


I forgot to report the Citavi version I used, which was Citavi 5, when the picker crashed. I just updated to the latest Citavi 6 to avoid unbearable bugs in Citavi 5. After that, I try reloading the pick extension and it works! Several other Citavi 5 users I knew encountered the same crashed picker issue. I suggest them update to Citavi 6 as well. Hope this information could be helpful.


Thanks.


Best,

Yujun

Comments (7)

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Dear Yujun,

Thank you for your message.

With the same Chrome version I could not reproduce the problem.

Could you please unistall the Chrome Picker via the Citavi Setup and add the Picker again by going to the Picker page in the Chrome Web Store?

Kind regards

Jana

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Hi Jana,

Unfortunately, the extension is still crashing after I tried what you said. Any idea?

Best,

Yujun

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Hi Yujun,

Could you please disable all other Add-ons you have installed in Chrome?

Does the Chrome Picker still crash afterwards?

Kind regards

Jana

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Hi Jana,


Still, unfortunately, the Picker crashed after I disabled all other extensions.

Is it possible for me to record what happens either in my OS or Chrome when the Picker crashes, anything can help you guys locate the problem?


Best,

Yujun

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Hi Yujun,

Thank you for your reply.

I am sorry that the Picker still crashes in Chrome on your system.

At the moment, I can only ask you for your patience.

In a few weeks we will publish a new version of the Citavi Picker for Chrome.

Please let us know if the problem still occurrs after we have published the new version.

In the meantime, you could use the browser Firefox in case this is an option for you.

Thank you for you understanding.

Kind regards

Jana

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Hi Jana,


Thank you for the update.


I will wait to see the whether the new version of Picker work in my Chrome. Hope it will.


Thank you!


Best,

Yujun

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1

Dear Jana,


I forgot to report the Citavi version I used, which was Citavi 5, when the picker crashed. I just updated to the latest Citavi 6 to avoid unbearable bugs in Citavi 5. After that, I try reloading the pick extension and it works! Several other Citavi 5 users I knew encountered the same crashed picker issue. I suggest them update to Citavi 6 as well. Hope this information could be helpful.


Thanks.


Best,

Yujun