Inserting knowledge and modifying the text afterwards leads to the disappearance of the green mark

zeynep a. shared this question 18 days ago
Need Answer

Hi all!

I am working on my thesis and when I am inserting the knowledge to the word document, on the citavi pane there occurs a green mark to show me that item is used. However, after I modify the text on the word doc, the green mark disappears. This makes it hard for me to follow which knowledge item I have used and which I have not. Is there any way to keep that green mark stay after making changes in the text on the word doc?

Thanks in advance!

Zeynep

Comments (14)

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Hi Zeynep,

Thank you for your message.

If you insert a knowledge item in Word, an invisible bookmark will be inserted before and after the knowledge item.

These bookmarks might be accidentally deleted when you edit the inserted text.

You could additionally edit the core statement of an inserted knowledge item, e.g. place an # before it.

Kind regards

Jana

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Hi Jana,


Thank you for your answer! What I was talking about is not an invisible bookmark, but a green checkmark that lets me know that the knowledge item was inserted in your document. When I insert the knowledge, it appears. But when I edit the text on word, they disappear. Is there a way to keep them? I attached an image to show what mark I am talking about.


Best,

Zeynep

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Hi Zeynep,

Thank you for your reply!

I am sorry, I should have explained it in more detail.

The green checkmark appears, as long as the invisible bookmarks that Citavi inserts before and after the text of a citation are intact.

As the bookmarks are invisible, it is hard to not delete them accidentally. If the are deleted, the green checkmark will disappear.

Kind regards

Jana

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Dear Jana,


Thank you for your answer, now I understand. But I am not certain if that is the problem because between the time I made my last comment and now, I did not work on the doc or on citavi, my laptop was off, and now I opened it again and all other green checkmarks also disappeared. It was impossible to delete any bookmarks in that span. Can there be any other reason? Without the green checkmarks, it is really hard to work.


Best,

Zeynep

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Dear Zeynep,


Could you please let me know the version of Citavi you’re using?

The four-digit version number of the Citavi version you have installed can be found in the "Help" > "About Citavi" menu.

Best regards,

Jana

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Dear Jana,


I am using 6.2.0.12.


Also, while inserting knowledge, I constantly get a "problem occured" sign. After though, my knowledge is still being inserted. I got one now for example and the ID showed up on the screen was: 88416654-b61e-4757-9912-c088f916d89a

Can that be the reason for the green checkmark issue?

Best,

Zeynep

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Dear Zeynep,

To fix the problem with the error message when inserting knowledge items, please install the current beta version, which can be downloaded at http://www.citavi.com/beta

However, the issues should not be related.

Are the green checkmarks still visible in a backup of your document that Citavi created automatically?

Best,

Jana

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Dear Jana,


I am downloading it now, thanks.


I just checked the back up, the green checkmarks are not visible there neither. They were all visible before I stopped working with the document though.


Best,

Zeynep

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Dear Zeynep,

Have you previously been working with a local Citavi 6 project on your document which you have now saved as a cloud project?

If yes, do the green checkmarks appear when you assign your local project to your document?

Kind regards

Jana

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Dear Jana,


I've been always working with a cloud project.

Best,

Zeynep

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Dear Zeynep,

To make sure that the problem has not been already fixed, please install the current beta version, which can be downloaded at http://www.citavi.com/beta

Best,

Jana

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Dear Jana,


In your previous comments, you already recommended me to download it and I did. However, the problem has not been fixed. My green checkmarks are still missing.


Best,

Zeynep

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Dear Zeynep,

I am sorry, I must have missed your answer that you have already installed version 6.2.16.0.

Could you please send me your Word document?

To transfer the files, please use our secure upload service

http://www.citavi.com/transfer


So that we can match the files to the issue, please include the ticket ID 66543 in the message field of the upload form.


Thank you!


Jana

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Dear Jana,

I just sent it to you via the form.

Best,

Zeynep

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