Error with cover art

M K. shared this problem 3 years ago
Known

When trying to remove the default first page PDF preview serving as cover art in a project converted from 5.7, a message about a program error is displayed every time.

Replies (3)

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Thank you for reporting this error, and please accept our apologies for the inconvenience. We kindly ask for your help in locating the cause of the error:

  1. Open Citavi
  2. On the Tools menu, click Options
  3. On the General tab, find the Diagnosis section and check the box Send activity log for error diagnosis
  4. Confirm your choice by clicking OK
  5. A browser window showing your “Session ID” will open. Do not close the window
  6. Click OK in the Options menu
  7. Now repeat the steps that lead to the error
  8. Once the error occurs, close Citavi
  9. Enter the "Ticket-ID 27580" into the field "What made you notice the error?"
  10. Send off the form

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Report form submitted, hope it helps.

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Report received, my colleagues will analyze it tomorrow. I kindly ask for your patience.

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In case it helps: it seems that in less than 1 in 100 cases the option works as it is intended to, but I cannot for the life of me see anything different about these, the same reference type behaves differently; most of the time there is no arrow icon and using the Delete option from the pulldown menu simply does nothing:


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