Error when launching Citavi on Mac

Максим Х. shared this problem 4 months ago
Solved

Hello!

Every time I start Citavi on Mac (via Parallels Desktop) the error occurs (Citavi couldn't find the Citavi folder for user files). Every time it's necessary to choose a folder then Citavi launches.


Best regards,

Max Kh

Comments (2)

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Hi, Maksim

Could you please send us the file in which Citavi saves its folder configuration? You can find it here: C:\Users\[username]\AppData\Roaming\Swiss Academic Software\StartupSettings6.xml

To transfer the files, please use our secure upload service:

http://www.citavi.com/transfer


So that we can match the files to the issue, please include thID #119005 in the message field of the upload form.


Thank you!

Best regards

Sebastian

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I'm having the same problem on my PC after upgrading to the latest Citavi version.

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Hi, Bryan

Please upgrade to the latest version 6.4.0.35 which fixes this issue. If the message appears again, please select the correct folder ("Browse") and choose "No" when asked if you'd like to create a subfolder.

Best regards

Sebastian

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