Error message: "Citavi cannot start yet because Citavi has never run from this location before..."

Alexander F. shared this question 2 years ago
Answered

Dear community,

when starting Citavi I get this error message in most cases:

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Actually none of the error messages is the case. When clicking Browse, Citavi lets me select the Citavi folder but every time the error message occurs, it will create one "Custom Citation Style" folder within the former "Custom Citation Style" folder.

Is there a way to avoid this?

Thank you!

Replies (1)

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Dear Alexander,

Thank you four your message.

Are you using Citavi on your personal computer or work computer?

In the message, please select the folder "Citavi 6" (instead of its subfolder "Custom Citation Styles").

When Citavi start, please choose the option to stay logged in after entering your Citavi Account login credentials.

Does the message then appear again after the next Citavi start?

Kind regards,

Jana

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