Citavi stuck on Converting fields...

Violeta G. shared this question 23 months ago
Answered

My old document is not opening in Word after I upgraded to Citavi 6 - it states Progress... Coverting fields... and gets stuck indefinitely. Any help would be appreciated. I repaired Citavi, and would rather not re-install the previous version... I'm using Windows 10 and Word 2013.

Comments (4)

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I have the same problem with Windows 10 and Word 2013. Is there a solution now?

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Dear Citavi Support Team,


I have the same issue. Should I send you the file and project as well?


Best

Sassan

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I tried doing this, as I accidentally copied/pasted something from my dissertation proposal into my updated draft, and then the hunt was on to try and figure where it was so that I could copy that portion again and paste as text to make the error stop. But I came here to see if there was an update and I couldn't find anything so I thought I would submit a lot and as Sassan G. states, there is no way to close word except to Ctrl-Alt-Delete. But, I attempted to submit one and I did not get a browser window to submit the log; I got this: fda15fcf67465fc8abed0f00c33da21e


It's not in English but I assume it didn't send anything. Please update on this issue if you can. I am sure I will need to include more from the proposal in my new draft and I would honestly like to just convert my entire proposal, but as it is I have to re-add each reference.


Thanks!!

Violeta

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I was able to get the form to work this time. This is what I submitted in it along with a copy of the file:

Here is a screenshot of the problem:

https://i.gyazo.com/61b0bae7608eb0c60b233bd37432bb5a.png

61b0bae7608eb0c60b233bd37432bb5a


I use Word 2013; here is the version:

https://i.gyazo.com/7bada24f30668a30b191a7b221b4bf33.png


7bada24f30668a30b191a7b221b4bf33


And this is the ticket #28277.


Thank you!

Violeta

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Hello Violeta

Do you have the chance to install the current beta version? In this version the reported problem is solved. You can get the setup at http://www.citavi.com/beta

Kind regards,

Peter

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Hi Peter, I did not. I received two messages from Citavi, one to re-install Office and one to install the beta version of Citavi. I have not been able to open Power Point for some time, repairing it a few times did not help, and I know I am going to have to use it before too long. So, I took this opportunity to re-install Office and the conversion problem was resolved.


I did not need to install the beta version although I am curious to test it. I just don't want to risk anything else going wrong so I am going to resist and take a "if it ain't broke don't fix it" approach at this time.


Thanks for checking and the link ;).

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Hello I'm facing the same issue, I need to submit my master thesis in 5 days! I updated to Citavi 6 and now when it asks me to convert the fields it gets stuck there forever. I tried downloading Citavi 5 again, but it doesn't let me pick my project from the cloud. Please help!

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Hello Omar, I guess your Word file is saved in OneDrive. Please copy the file to the desktop or install the current Beta 6.2.6 (http://www.citavi.com/beta).

Kind regards,

Peter

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Hello,


Thank you for replying. No, my word file is on my desktop. I downloaded the current Beta version. However, same thing is happening. It's been going for 10 mins now.

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Hello Omar

Would you like to send me your file for inspection?

To transfer the file, please use our secure upload service http://www.citavi.com/transfer. So that we can match the files to the issue, please include the ticket ID 28277 in the message field of the upload form.


Thank you!

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I would like to, however it contains classified data, I would need authorization in order to share. Is there a way to downgrade to Citavi 5, where it can pick my project from the cloud? As I mentioned before, I reinstalled Citavi 5, but it didn't have any option to pick a project from the cloud.

Thank you.

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Hello Omar

You can convert your project to a local project: https://www1.citavi.com/sub/manual6/en/index.html?converting_cloud_projects.html

You need to convert it to open it in Citavi 5 again: https://www1.citavi.com/sub/manual6/en/index.html?add_on_converting_a_citavi_6_project.html

Kind regards,

Peter

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