Citavi 6 Word Add-in not installabe (doesn´t show in setup)

Matthias F. shared this question 15 months ago
Answered

I´ve just recently installed Citavi 6 on my Laptop, but could´nt find the Word Add-in.

So I tried the troubleshooting steps provided, but none seemed to help, since I don´t even see "Word Add-in" as an option in the installation process. (Only Citavi 6 and the three pickers)

Any sug963b32253bc9f0f505ed63f0892b4336gestions?

Best Answer
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Hello Mathias

Please repair your Office installation and re-install Citavis Word Add-in (FAQ, solution 3).

Regards,

Peter

Comments (9)

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1

Hello Mathias

Please check solution 1 and 2 of https://help.citavi.com/en/knowledge-base/article/add-in-not-visible-in-word

Kind regards,

Peter

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1

Maybe this shows further I am not using the Microsoft Store Version:5880995f140a14312a7fc1c9184da506

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1

Hello Peter,


thanks for the quick response!

Im using the newest version of office so (2) should not be the issue. To (1), I think I am using the desktop version, but am not sure, here is the product information page of my word:52f650b479725b60cbebb63213a0f222

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1

Hello Mathias

Please repair your Office installation and re-install Citavis Word Add-in (FAQ, solution 3).

Regards,

Peter

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1

Thank you very much. Repairing fixed the issue.


BR,

Matthias

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1

Nevermind - just returned to an old version. Don't have time to figure it out, unfortunately.

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1

Hi I am having the same problem. I have a brand new laptop with windows installed and I downloaded Citavi 6 and similar to Felicity I don't have the add on listed in the box. Can you tell me what I need to do. I am doing a PhD so this feature is vital. Thank you

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1

Hello Jenny, kindly run our diagnostics tool, which you can download here: http://www.citavi.com/wai-inspector. The tool will try to locate the cause of the issue and forward the results to us.

Kind regards,

Peter

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1

Hi im having a similar issue as Jenny M!

I just istalled citavi and there was no word add in. Then i tried to modify citavi and found out that its not even listed as an option. Next i deinstalled citavi and tried to reinstall and this time i tried custom. There i found that its not even an option at installation.

Im running the diagnostics tool right now hopefully im just missing something obvious. =)

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Hi im having a similar issue as Jenny M!

I just installed citavi and there was no word add in. Then i tried to modify citavi and found out that its not even listed as an option. Next i deinstalled citavi and tried to reinstall and this time i tried custom. There i found that its not even an option at installation.

Im running the diagnostics tool right now hopefully im just missing something obvious. =)

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1

unfortunately, I have the same issue - new laptop and the word add-in feature doesn't work.I did everything as suggested but the addin option is not even listed in the programm features. running the diagnostics tool as well. hope this issue is resolved soon as I need it to write my thesis :)

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1

According to our diagnostic tool, you should follow solution 1 of our FAQ: https://help.citavi.com/en/knowledge-base/article/add-in-not-visible-in-word

Kind regards,

Peter

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