Citavi 6- Cannot establish a connection with Citavi Server

arbid99 shared this question ago

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I installed Citavi 6, however, when I try to create a project on the Cloud, I get a message that Citavi cannot establish a connection. The Citavi online support page suggested to check the firewall and antivirus. I'm using my computer at work, our IT support checked the issue and Citavi is not being blocked by firewall or antivirus. Not sure what else to try.

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Comments (2)

Thibault D. ● 2 years ago

Hello,

I've got exactly the same problem by installing Citavi at work...

Thanks in advance for helping

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Randall H. ● 2 years ago

I am having this issue as well. It is likely related to using a proxy server. Has anyone had any luck fixing this?

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Sonja S. ● 2 years ago

From what I have heard there was a bug concerning proxy settings in Citavi 6.0.0.2 but it's supposed to be fixed in the beta. Didn't get to test it yet though as they are reluctant to install Beta versions at work.

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Randall H. ● 2 years ago

I just downloaded the most recent beta version and I'm very happy to say it is now working. Thanks for the suggestion.

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