Citavi 6.3.4.0 extremly slow to display the references

Pierre d. shared this question 14 months ago
Answered

Hi, I have just updated to the version beta. And it is very slow when I clic on a new reference, it takes more than 25 seconds to display the new reference. As soon as it is displayed, it is OK, but when I change to another one, it takes again more than 25 seconds to display the new reference. I have a big project (2208 references) but before the update, it wasn't like this...

Thank you very much for your help...

Comments (4)

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Hi,

Thank you for your message.

Does this happen to all your references or especially for references with PDF attached that is displayed in the preview?

Kind regards

Jana

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You are right, the problem occurs when pdf are attached and displayed

Best regards

Pierre

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Dear Pierre,

Thank you for your reply.

We have already informed our developers about the issue and they will fix it with the upcoming version.

Thank you for your patience!

Kind regards

Jana

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Dear Pierre

The fixed beta version has been released.

Regards,

Peter

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Dear Citavi Team,

Thank you very much, it is better, but the problem is not completely solved: every opening of a reference with a pdf attached lasts 9 seconds. This perhaps sounds not that long, but moving from one reference to another is very quickly very long.

Regards,

Pierre

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Dear Pierre,


Could you please help us to identify the reason of this behavior?

  1. Open a Citavi project.
  2. On the "Tools" menu, click "Options".
  3. On the "General" tab, select the "Send activity log for error diagnosis" checkbox.
  4. Citavi displays a message that logging is enabled. Click OK.
  5. A browser window opens, which you can ignore for now.
  6. Repeat the steps that led to the error.
  7. Close Citavi to stop activity logging.
  8. Switch back to the online form from step 5. Describe the steps that lead to the error.
  9. Click Submit.

Thank you!

Regards,

Peter

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