Changes in Citavi 6 not updated in Word add-in

Francseco R. shared this problem 2 months ago
Not a Problem

Hello,

When changing

1. Information of references (changing refernce title, author name)

2. When moving knowledge items from one category to the other in Citavi

I don't see these changes reflected in Citavi's add-in in Word, even after pressing the "refresh" button. Is this normal behaviour?

Thanks

Francesco.

Comments (23)

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Hello Francesco,

Would you please install the update to the current version of Citavi (6.3)?

If you don't see an automatic update notification in Citavi, you can download the Setup from https://www.citavi.com/download.

Double-click the Citavi6Setup.exe file to start the installation.

Your Citavi projects, license key, and settings will not be affected by the update, and it's not necessary to uninstall Citavi before installing the update.


After installing the update, the error should no longer occur. If it does, please let us know if you are working with a local or a cloud project.

Kind regards

Jana

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Hi Jana

I'm already using 6.3

I'm working with a local project.

Thanks!

F

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Hi Francesco,

Thank you for your fast reply.

Is your project saved on your computer or a network drive?

As we could not reproduce the issue, we were wondering if you could send us a log file from the Word Add-In?

This will help us better find the source of the error.


To create the log, please follow the steps shown here:

https://www1.citavi.com/sub/manual6/en/index.html?finding_bugs_in_word_add_in.html

Thank you!

Best,

Jana

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Hello, the situation has significantly deteriorated. The addin doesn't load the project at all anymore. I just have a black left pane. I sent you a log report through the interface as you suggested in the last post. Would it be possible to solve this matter quickly? I'm working on a tight deadline and this comes really in the worst moment... Thanks!

cb25790edc6c29912fcd28eda4cc55cb

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Hi Francesco,

Could you please check cause 1 and 3 in this FAQ article?

Kind regards

Jana

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Ok will do that now. I'm a bit desperate....

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Just to explain: I click open project "CT5", it loads then stays like this without loading further.

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Jana, I have a very large project, with more than 8,000 references. It's almost 10 years of work in there. The problem might be that I recently imported 5449 references from a previous database (2 days ago). I cannot revert to a previous version however, because I did some very valuable work in Citavi over the past 2 days.

1. I ran the macro, but no duplicates were found

2. I think doing it manually will take ages.

3. I am currently freeing up space with the disk cleaner, I'll see if that does the trick.

4. If not, is there a way for me to send you the project file so you could take a look?

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Hi Francesco,

In case your project will still be not opened in Word after the disc cleanup, kindly send me your project.

To transfer the file (no attachments needed), please use our secure upload service

http://www.citavi.com/transfer


So that we can match the files to the issue, please include the ticket ID 67932 in the message field of the upload form.


Thank you!

Kind regards

Jana

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Dear Jana,

Thank you so much.

The windows cleanup didn't change the situation.

I've just sent the file.

Best,

Francesco.

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Dear Francesco,

Thank you for your project file.

We could successfully open your project, also in Word.

However, the name of the project is different from the one in your screenshot.

Please restart your computer, start Citavi and open your project first in Citavi.

Now, start Word and select your project from the list of open projects.

Best,

Jana

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Dear Jana, yes I just changed the project name, but it's the same project.

I did the procedure you mention already in multiple combinations (opening word first, opening citavi first, but no solution).

I should mention that I'm working in a mac through parallels.

Could it be a problem of RAM? Currently I have 8GB assigned to the virtual machine.

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Dear Jana - after increasing the RAM allocated to my virtual machine to 12GB it just opened the file. That might have been the problem all along. I will now try working like this and I will get back to you if there is any further issue. Thanks again for your help - Francesco.

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Dear Francesco,

Thank you very much for the good news that your project could be opened in Word after you have allocated more RAM to your virtual machine.

Depending on the size of a project, Citavi needs more RAM as the project will be again fully loaded to your RAM when you open it in Word.

All the best,

Jana

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Dear Jana

thanks for this.

Is there a way to calculate the amount of ram that is needed in relation to characteristics of the project? This would help me optimize the RAM allocation

Thanks!

Francesco

On 16 January 2019 at 09:54:40, Citavi Service (service@citavi.com) wrote:

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Dear Jana,

Sorry, back to square one. The project is not loading again. I am desperate at this point. Do you suggest any other route?

Best,

Francesco.

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This is the new message that I get.../7d2136edd04c11ad0fffedf6c2281a5c

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This post is only for the record. I would like to inform whoever reads this thread in the future, that I have probably located the cause of this problem. This seems to happen, when after installing Citavi and Word in a virtual machine on Parallels (Mac), you try to change the settings of the machine : increase RAM or expand the hard drive's size.

Best,

Francesco.

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Dear Franceso,

I am sorry that you are still experiencing problems with your project in Word.

With you project, Word and Citavi took each just 300 MB of RAM on our system.

Could you please check in your task manager which other program might need that much space?


Please also repair your Office installation.

Step 1: Repair Office 365 / 2016

  1. In Windows, switch to the "Control Panel".
  2. Click "Programs and Features".
  3. Select "Microsoft Office [version number]".
  4. Click "Change".
  5. Select "Online-Repair".

Step 2: Re-install Citavis Word Add-in

  1. In Windows, switch to the "Control Panel".
  2. Click "Programs and Features".
  3. Select "Citavi 6".
  4. Click "Change".
  5. Select "Modify" and then click "Next".
  6. Select "This feature will be installed on local hard drive" for the Word Add-In.
  7. Click "Next" and complete the setup process.

Kind regards

Jana

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Dear Jana

I did all of this but it’s not working.

I’m inclined to abandon this virtual machine and work from a fresh install.

I’ll focus my energies on setting up Citavi on the new machine.

I’ll get back to you on that.

Best,

Francesco.

On 16 January 2019 at 17:30:39, Citavi Service (service@citavi.com) wrote:

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For info, this is the log of the error

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.


************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

at SwissAcademic.Citavi.Settings.CitaviSettingsProvider.InitializeUserSettingsProvider(CitaviEngine engine, CitaviSettingsType settingsType, String folder)

at SwissAcademic.Citavi.Settings.CitaviSettingsProvider..ctor(CitaviEngine engine, CitaviSettingsType settingsType)

at SwissAcademic.Citavi.WordAddIn.WordEngine.get_Settings()

at SwissAcademic.Citavi.WordAddIn.FormBase.Initialize()

at SwissAcademic.Citavi.WordAddIn.FormBase.OnLoad(EventArgs e)

at SwissAcademic.Citavi.WordAddIn.ExceptionDialog.OnLoad(EventArgs e)

at System.Windows.Forms.Form.OnCreateControl()

at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

at System.Windows.Forms.Control.CreateControl()

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************

mscorlib

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3260.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

----------------------------------------

SwissAcademic.Citavi.WordAddIn

Assembly Version: 1.0.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.Citavi.WordAddIn.DLL

----------------------------------------

Extensibility

Assembly Version: 7.0.3300.0

Win32 Version: 7.00.9466

CodeBase: file:///C:/Windows/assembly/GAC/Extensibility/7.0.3300.0__b03f5f7f11d50a3a/Extensibility.dll

----------------------------------------

System.Windows.Forms

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3221.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3314.0 built by: NET472REL1LAST_B

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3221.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

Microsoft.Office.Interop.Word

Assembly Version: 15.0.0.0

Win32 Version: 15.0.4603.1000

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Word/15.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Word.dll

----------------------------------------

office

Assembly Version: 15.0.0.0

Win32 Version: 15.0.4613.1000

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/office/15.0.0.0__71e9bce111e9429c/office.dll

----------------------------------------

SwissAcademic.AI

Assembly Version: 4.0.3.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.AI.DLL

----------------------------------------

SwissAcademic.Citavi

Assembly Version: 5.8.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.Citavi.DLL

----------------------------------------

SwissAcademic

Assembly Version: 5.8.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.DLL

----------------------------------------

System.Configuration

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2558.0 built by: NET471REL1

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Core

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3221.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll

----------------------------------------

SwissAcademic.AI.Desktop

Assembly Version: 4.0.2.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.AI.Desktop.DLL

----------------------------------------

SwissAcademic.AI.Core

Assembly Version: 4.0.2.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.AI.Core.DLL

----------------------------------------

Microsoft.ApplicationInsights

Assembly Version: 2.6.4.0

Win32 Version: 2.6.4.28384

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/Microsoft.ApplicationInsights.DLL

----------------------------------------

SwissAcademic.Controls

Assembly Version: 5.8.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.Controls.DLL

----------------------------------------

System.Xml

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3221.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

log4net

Assembly Version: 2.0.8.0

Win32 Version: 2.0.8.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/log4net.DLL

----------------------------------------

System.Xml.Linq

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2558.0 built by: NET471REL1

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.Linq.dll

----------------------------------------

SwissAcademic.Citavi.WordAddIn.Interop

Assembly Version: 1.0.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.Citavi.WordAddIn.Interop.DLL

----------------------------------------

Newtonsoft.Json

Assembly Version: 10.0.0.0

Win32 Version: 10.0.3.21018

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/Newtonsoft.Json.DLL

----------------------------------------

System.Numerics

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2558.0 built by: NET471REL1

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll

----------------------------------------

System.Runtime.Serialization

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3260.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll

----------------------------------------

CustomMarshalers

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2558.0 built by: NET471REL1

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/CustomMarshalers/v4.0_4.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll

----------------------------------------

WindowsBase

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3221.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll

----------------------------------------

System.Data.SQLite

Assembly Version: 1.0.108.0

Win32 Version: 1.0.108.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/System.Data.SQLite.DLL

----------------------------------------

SwissAcademic.Resources

Assembly Version: 5.8.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.Resources.DLL

----------------------------------------

stdole

Assembly Version: 7.0.3300.0

Win32 Version: 7.00.9466

CodeBase: file:///C:/Windows/assembly/GAC/stdole/7.0.3300.0__b03f5f7f11d50a3a/stdole.dll

----------------------------------------

Microsoft.CSharp

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2558.0

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.CSharp/v4.0_4.0.0.0__b03f5f7f11d50a3a/Microsoft.CSharp.dll

----------------------------------------

Anonymously Hosted DynamicMethods Assembly

Assembly Version: 0.0.0.0

Win32 Version: 4.7.3260.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll

----------------------------------------

System.Dynamic

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2558.0

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Dynamic/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Dynamic.dll

----------------------------------------

System.Dynamic.DynamicAssembly

Assembly Version: 0.0.0.0

Win32 Version: 4.7.2558.0

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Dynamic/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Dynamic.dll

----------------------------------------

SwissAcademic.Azure.Shared

Assembly Version: 1.0.0.0

Win32 Version: 6.3.0.0

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/SwissAcademic.Azure.Shared.DLL

----------------------------------------

Infragistics4.Win.UltraWinEditors.v11.2

Assembly Version: 11.2.20112.2135

Win32 Version: 11.2.20112.2135

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/Infragistics4.Win.UltraWinEditors.v11.2.DLL

----------------------------------------

Infragistics4.Win.v11.2

Assembly Version: 11.2.20112.2135

Win32 Version: 11.2.20112.2135

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/Infragistics4.Win.v11.2.DLL

----------------------------------------

Infragistics4.Shared.v11.2

Assembly Version: 11.2.20112.2135

Win32 Version: 11.2.20112.2135

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/Infragistics4.Shared.v11.2.DLL

----------------------------------------

System.Xaml

Assembly Version: 4.0.0.0

Win32 Version: 4.7.3221.0 built by: NET472REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll

----------------------------------------

Infragistics4.Win.UltraWinToolbars.v11.2

Assembly Version: 11.2.20112.2135

Win32 Version: 11.2.20112.2135

CodeBase: file:///C:/Program%20Files/Microsoft%20Office/Root/Office16/ADDINS/Citavi%20Word%20AddIn/Infragistics4.Win.UltraWinToolbars.v11.2.DLL

----------------------------------------


************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.


For example:


<configuration>

<system.windows.forms jitDebugging="true" />

</configuration>


When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

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Dear Jana, after tweaking and updating all the parts of my fresh install (on a new virtual machine), the configuration is working smoothly. I will thus not pursue the problem on the "bad" virtual machine (this one), and will focus on the new one. It's still a mystery why things started going wrong, but I guess we can't always know, especially with Windows. Thanks again for your help, best, Francesco.

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Dear Francesco,

Thank you very much for the good news that everything is working fine on your new virtual machine!

All the best,

Jana