Cannot cite From Reference or Knowledge in word add-in .Error msg in German without code.

Leena P. shared this problem 4 years ago


I have recently downloaded free version of Citavi It works fine until I try to cite my word document. both from REFERENCE and KNOWLEDGE.I get an error message(see pic) in german which i dont understand .Very rarely it works .There is no specific error code so that i can look for myself in the manual.

I have checked if the word add-in and citavi is in sync.Yes it is.Also it does not recommend to download latest version of .

Is this some kind of bug? Also if I re-install it,would I loose my projects which i have saved in Cloud?

I have reported this several times but in vain.It is quite cumbersome as I have to add all my citation manually .PLEASE HELP!

Thank you in advance!

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