Cannot cite From Reference or Knowledge in word add-in .Error msg in German without code.
I have recently downloaded free version of Citavi 18.104.22.168. It works fine until I try to cite my ref.in word document. both from REFERENCE and KNOWLEDGE.I get an error message(see pic) in german which i dont understand .Very rarely it works .There is no specific error code so that i can look for myself in the manual.
I have checked if the word add-in and citavi is in sync.Yes it is.Also it does not recommend to download latest version of 22.214.171.124 .
Is this some kind of bug? Also if I re-install it,would I loose my projects which i have saved in Cloud?
I have reported this several times but in vain.It is quite cumbersome as I have to add all my citation manually .PLEASE HELP!
Thank you in advance!