After Win10 update, cannot preview the pdf file.

Zhiying Z. shared this question ago

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I updated my Win10 today, and then, the pdf file cannot be previewed in the preview window.

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Sebastian P. ●

Hello

Could you please check if the problem persists after installing the latest beta version of Citavi? Thank you.

Best regards

Sebastian

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Zhiying Z. ●

Hi, I installed the latest version 6.3.6. The problem still exists.

Thank you.

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Sebastian P. ●

Hi,

Is only the full screen viewer affected or are the attachments also not displayed in the preview pane on the right hand side of the Citavi main window?

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Zhiying Z. ●

Hi, both windows are affected, the full-screen viewer and the preview pane. I can change the pages, but the window is all white and I cannot search.

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Sebastian P. ●

Hi,

could it be the case that the DuetDisplay tool (see https://help.citavi.com/en/topic/pdf-cannot-show-up-in-preview-window) is again causing problems after the Windows update?

Best regards

Sebastian

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Zhiying Z. ●

Hi, after I uninstalled DuetDisplay, the problem was solved!

Thank you!

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