After Win10 update, cannot preview the pdf file.

Zhiying Z. shared this problem ago

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I updated my Win10 today, and then, the pdf file cannot be previewed in the preview window.

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Comments (1)

Sebastian P. ● 3 months ago

Hello

Could you please check if the problem persists after installing the latest beta version of Citavi? Thank you.

Best regards

Sebastian

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Zhiying Z. ● 3 months ago

Hi, I installed the latest version 6.3.6. The problem still exists.

Thank you.

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Sebastian P. ● 3 months ago

Hi,

Is only the full screen viewer affected or are the attachments also not displayed in the preview pane on the right hand side of the Citavi main window?

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Zhiying Z. ● 3 months ago

Hi, both windows are affected, the full-screen viewer and the preview pane. I can change the pages, but the window is all white and I cannot search.

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Sebastian P. ● 3 months ago

Hi,

could it be the case that the DuetDisplay tool (see https://help.citavi.com/en/topic/pdf-cannot-show-up-in-preview-window) is again causing problems after the Windows update?

Best regards

Sebastian

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Zhiying Z. ● 3 months ago

Hi, after I uninstalled DuetDisplay, the problem was solved!

Thank you!

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