I updated my Win10 today, and then, the pdf file cannot be previewed in the preview window.
Could you please check if the problem persists after installing the latest beta version of Citavi? Thank you.
Hi, I installed the latest version 6.3.6. The problem still exists.
Is only the full screen viewer affected or are the attachments also not displayed in the preview pane on the right hand side of the Citavi main window?
Hi, both windows are affected, the full-screen viewer and the preview pane. I can change the pages, but the window is all white and I cannot search.
could it be the case that the DuetDisplay tool (see https://help.citavi.com/en/topic/pdf-cannot-show-up-in-preview-window) is again causing problems after the Windows update?
Hi, after I uninstalled DuetDisplay, the problem was solved!
This discussion thread is now closed. Please start a new discussion or write to us at firstname.lastname@example.org