License in desktop and software app don't merge
for few days already I struggle to merge the university license in both the desktop and software application. While the desktop access clearly shows me that I have a valid license key through my university, the software app doesn't apply the license. Whether my home university's dedicated library team nor the FAQ section here have enabled me to access the full stack of functions on both frontends. The software app version still indicates that I don't have a valid license. Any clue how to overcome this issue?
Thank you and best