Data loss in cloud project

Aylin K. shared this question 6 months ago
Need Answer

After having an unstable internet connection, I just woke my laptop up from standby and discovered citavi closed. When I opened it again, multiple hours of work have disappeared.


Can you please help me retrieve my data?

Replies (2)

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I had yesterday the same problem :(

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Has any person found a solution to this loss of data? Similar behaviour happend twice for me. First time no major work was lost. But this time some 20 hours of work for a literature review are missing.

Using Citavi 6.12 and project was closed due to Windows 11 update.

Citavi did show pending work, but in the screen of "to be executed syncs" everything was done.

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I contacted Citavi Support and they asked me to send them some info derived from the program itself, but they were not able to help me. Apparently, the software code I send them indicated that everything was supposed to be alright. My data could not be recovered, sorry :/

I would try using the "send Email" feature on the top of this page and see. Maybe your issue is stemming from a different error and your data is not lost. Praying for you, friend 🙏

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