Licenses not working

Kathleen R. shared this problem 3 months ago
Solved

I have been waiting for 2 months for support to help me because there is not a button to assign my license. Therefore, I cannot use the license I bought TWO MONTHS AGO. The instructions say to assign it to a user but I AM UNABLE to. The only thing I get from support is that they very busy (they must be since they have not replied to my ticket in two months. This is the third ticket I have put in. Anyone else have this experience with having support that is so poor that you cannot use the product for two months because they are unable to solve a simple, simple issue?

Replies (1)

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Hi Kathleen,

I'm very sorry that we missed your support request. There was indeed a technical issue for your license. This has now been resolved.

Best regards

Sebastian

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