word 2021 word-in displayed grey
CITAVI 6.11 version
1. When opening word, The following dialog appears.
Word version 2021
2. The CITAVI panel is grey and unavailable. But the CITAVI software is normal. Other add-ons are normal, e.g. Zotero and Acrobat..
3. The Add-ons appear to be displayed correctly.
Sovling problems by me, but it didn’t work.
Plan A
[regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao350.dll"
regsvr32 "C:\windows\system32\scrrun.dll"]
Plan B
Delate “Normal.dotm”
Plan C
Repair CITAVI
Re-install CITAVI
Re-install Office
Change CITAVI vesion (from 6.11 to 6.80)
I don’t know why, I need help.
Thank you very much.
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Citavi Support-Infos
CITAVI
Citavi Build Number: 6.8.0.0
Citavi Licence: Citavi 6 for Windows - Home
Support Code: 680-100-FIL73-6K
Logged in as: liyunzhao008@126.com
Contact Key: pr18nb15tf9ozdoqwnyj9h1rsvlf21v7x5r00i4
Authority: https://citaviweb.citavi.com
DEFAULT WORD PROCESSOR
Default Word Processor: Word
WAI
Word Add-In Files
C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\SwissAcademic.dll
6.8.0.0 - 2022/2/26 12:12:55
C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\SwissAcademic.Citavi.WordAddIn.Loader.dll
6.2.1.0 - 2022/2/26 12:12:55
signed
C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\CitaviWordAddIn.docm
2022/2/26 12:12:54 - signed
Word Add-In LoadBehavior Settings
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect\LoadBehavior - 3
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect\LoadBehavior - 3
HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect\LoadBehavior - 3
MICROSOFT WORD
Word installed from Microsoft Store: False
Word Version according to Registry: WORD_2016
Word Path (Version from Registry): C:\Program Files\Microsoft Office\root\Office16\
ERROR: Word Application could not be called.
VBA Installation
C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\VBA\VBA7.1\VBE7.DLL (Version: 7.01.1116, 2022/2/26 10:20:48)
Trust Center Settings
-- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Security
VBAWarnings - 1
Trusted Locations
All trusted locations are disabled?
False - HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Security\Trusted Locations
Network paths are allowed?
False - HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Security\Trusted Locations
List of Trusted Locations
not available - 0 - C:\Users\Chestnut\AppData\Roaming\Microsoft\Templates - False
not available - 1 - C:\Program Files\Microsoft Office\Root\Templates\ - True
not available - 2 - C:\Users\Chestnut\AppData\Roaming\Microsoft\Word\Startup - False
07/01/2021 07:12 - - C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\ - False
MICROSOFT WORD ADD-INS
Currently Installed Add-Ins
COM-AddIns
Microsoft Word 书法加载项 - Calligraphy.Connect - True
Microsoft Word 稿纸向导加载项 - Genko.Connect12 - True
Ginger Writer - GingerWriter.Addin - False
OneNote 链接笔记加载项 - OneNote.WordAddinTakeNotesButton - True
有关 Word 文档的 OneNote 便笺 - OneNote.WordAddinTakeNotesService - False
Acrobat PDFMaker Office COM Addin - PDFMaker.OfficeAddin - True
Citavi Word Add-In 6.8.0.0 - SwissAcademic.Citavi.WordAddIn.Connect - True
Microsoft Word 信封向导 - WordCEnvelopeWizard.Connect - True
Baidu Netdisk Word Addin - YunOfficeAddin.YunWordConnect - True
Word AddIns
Zotero.dotm - C:\Users\Chestnut\AppData\Roaming\Microsoft\Word\STARTUP
CitaviWordAddIn.docm - C:\Program Files\Microsoft Office\Root\Office16\ADDINS\Citavi Word AddIn
Templates
Zotero.dotm - C:\Users\Chestnut\AppData\Roaming\Microsoft\Word\STARTUP
Normal.dotm - C:\Users\Chestnut\AppData\Roaming\Microsoft\Templates
Disabled Add-Ins
---
BROWSER
360se6 - C:\Users\Chestnut\AppData\Roaming\360se6\Application\360se.exe -
Google Chrome - C:\Program Files (x
Hi, Rose
There is an issue with either your Office installation or your antivirus tool. Word cannot be called programmatically from Citavi so the Add-In won't work. Please check if your antivirus solution blocks communications between Citavi and Word.
Best regards
Sebastian
Hi, Rose
There is an issue with either your Office installation or your antivirus tool. Word cannot be called programmatically from Citavi so the Add-In won't work. Please check if your antivirus solution blocks communications between Citavi and Word.
Best regards
Sebastian
Thank you very much!
The problem was sovled by re-installed my computer system. (windows 10 21H, Office 2021, Citavi 6.11)
Also, I didin't know what is the trouble, but now they are ok.
Thank you!
Thank you very much!
The problem was sovled by re-installed my computer system. (windows 10 21H, Office 2021, Citavi 6.11)
Also, I didin't know what is the trouble, but now they are ok.
Thank you!
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