word 2021 word-in displayed grey

CITAVI 6.11 version

1. When opening word, The following dialog appears.

Word version 2021

2. The CITAVI panel is grey and unavailable. But the CITAVI software is normal. Other add-ons are normal, e.g. Zotero and Acrobat..

3. The Add-ons appear to be displayed correctly.

Sovling problems by me, but it didn’t work.

Plan A

[regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll"

regsvr32 "C:\Program Files\Common Files\Microsoft Shared\DAO\dao350.dll"

regsvr32 "C:\windows\system32\scrrun.dll"]

Plan B

Delate “Normal.dotm”

Plan C

Repair CITAVI

Re-install CITAVI

Re-install Office

Change CITAVI vesion (from 6.11 to 6.80)

I don’t know why, I need help.

Thank you very much.

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Citavi Support-Infos

CITAVI

Citavi Build Number: 6.8.0.0

Citavi Licence: Citavi 6 for Windows - Home

Support Code: 680-100-FIL73-6K

Logged in as: liyunzhao008@126.com

Contact Key: pr18nb15tf9ozdoqwnyj9h1rsvlf21v7x5r00i4

Authority: https://citaviweb.citavi.com

DEFAULT WORD PROCESSOR

Default Word Processor: Word

WAI

Word Add-In Files

C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\SwissAcademic.dll

6.8.0.0 - 2022/2/26 12:12:55

C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\SwissAcademic.Citavi.WordAddIn.Loader.dll

6.2.1.0 - 2022/2/26 12:12:55

signed

C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\CitaviWordAddIn.docm

2022/2/26 12:12:54 - signed

Word Add-In LoadBehavior Settings

HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect\LoadBehavior - 3

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect\LoadBehavior - 3

HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Office\Word\Addins\SwissAcademic.Citavi.WordAddIn.Connect\LoadBehavior - 3

MICROSOFT WORD

Word installed from Microsoft Store: False

Word Version according to Registry: WORD_2016

Word Path (Version from Registry): C:\Program Files\Microsoft Office\root\Office16\

ERROR: Word Application could not be called.

VBA Installation

C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\VBA\VBA7.1\VBE7.DLL (Version: 7.01.1116, 2022/2/26 10:20:48)

Trust Center Settings

-- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Security

VBAWarnings - 1

Trusted Locations

All trusted locations are disabled?

False - HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Security\Trusted Locations

Network paths are allowed?

False - HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Security\Trusted Locations

List of Trusted Locations

not available - 0 - C:\Users\Chestnut\AppData\Roaming\Microsoft\Templates - False

not available - 1 - C:\Program Files\Microsoft Office\Root\Templates\ - True

not available - 2 - C:\Users\Chestnut\AppData\Roaming\Microsoft\Word\Startup - False

07/01/2021 07:12 - - C:\Program Files\Microsoft Office\root\Office16\ADDINS\Citavi Word AddIn\ - False

MICROSOFT WORD ADD-INS

Currently Installed Add-Ins

COM-AddIns

Microsoft Word 书法加载项 - Calligraphy.Connect - True

Microsoft Word 稿纸向导加载项 - Genko.Connect12 - True

Ginger Writer - GingerWriter.Addin - False

OneNote 链接笔记加载项 - OneNote.WordAddinTakeNotesButton - True

有关 Word 文档的 OneNote 便笺 - OneNote.WordAddinTakeNotesService - False

Acrobat PDFMaker Office COM Addin - PDFMaker.OfficeAddin - True

Citavi Word Add-In 6.8.0.0 - SwissAcademic.Citavi.WordAddIn.Connect - True

Microsoft Word 信封向导 - WordCEnvelopeWizard.Connect - True

Baidu Netdisk Word Addin - YunOfficeAddin.YunWordConnect - True

Word AddIns

Zotero.dotm - C:\Users\Chestnut\AppData\Roaming\Microsoft\Word\STARTUP

CitaviWordAddIn.docm - C:\Program Files\Microsoft Office\Root\Office16\ADDINS\Citavi Word AddIn

Templates

Zotero.dotm - C:\Users\Chestnut\AppData\Roaming\Microsoft\Word\STARTUP

Normal.dotm - C:\Users\Chestnut\AppData\Roaming\Microsoft\Templates

Disabled Add-Ins

---

BROWSER

360se6 - C:\Users\Chestnut\AppData\Roaming\360se6\Application\360se.exe -

Google Chrome - C:\Program Files (x