Cannot upload attachments
Dear Citavi support team,
I am currently on a site license of Citavi and using it for my project bibliography etc. I have purchased 50GB of additional storage space for my account and assigned it to my own account.
However, whenever I try to upload an attachment from a local file, Citavi provides the following error message and does not upload: "Limit exceeded: There is no more storage space available for attachments. Delete attachments you no longer need or purchase additional storage space."
There is no way I have uploaded 50GB worth of attachments.
I have checked, but have 113GB available on my hard disk (SSD).
I have tried Googling but found no answer and tried to contact you over your support desk and Twitter, but have received no answer for a month now. Could you please help me? I'm really disappointed by the lack of support so far for a paid product.