Cannot upload attachments

Tom B. shared this question 4 months ago
Answered

Dear Citavi support team,


I am currently on a site license of Citavi and using it for my project bibliography etc. I have purchased 50GB of additional storage space for my account and assigned it to my own account.


However, whenever I try to upload an attachment from a local file, Citavi provides the following error message and does not upload: "Limit exceeded: There is no more storage space available for attachments. Delete attachments you no longer need or purchase additional storage space."


There is no way I have uploaded 50GB worth of attachments.


I have checked, but have 113GB available on my hard disk (SSD).


I have tried Googling but found no answer and tried to contact you over your support desk and Twitter, but have received no answer for a month now. Could you please help me? I'm really disappointed by the lack of support so far for a paid product.


Best wishes,

Tom

Replies (5)

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Would be great to get a response on this!

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Anything? No support at all?

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Could someone from Citavi please help me out? I'm paying for extra storage but cannot use it here....

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Hi, Tom,

is this issue still current? If so, could you please reach out directly via our form http://www.citavi.com/ticket ?

Thanks

Sebastian

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Dear Sebastian, Yes this was resolved. I was helped by one of your colleagues. Apparently, there was an issue with conflicting accounts. Kind regards, Tom

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