Cannot upload attachments
Dear Citavi support team,
I am currently on a site license of Citavi and using it for my project bibliography etc. I have purchased 50GB of additional storage space for my account and assigned it to my own account.
However, whenever I try to upload an attachment from a local file, Citavi provides the following error message and does not upload: "Limit exceeded: There is no more storage space available for attachments. Delete attachments you no longer need or purchase additional storage space."
There is no way I have uploaded 50GB worth of attachments.
I have checked, but have 113GB available on my hard disk (SSD).
I have tried Googling but found no answer and tried to contact you over your support desk and Twitter, but have received no answer for a month now. Could you please help me? I'm really disappointed by the lack of support so far for a paid product.
Best wishes,
Tom
The same question
Would be great to get a response on this!
Would be great to get a response on this!
Anything? No support at all?
Anything? No support at all?
Could someone from Citavi please help me out? I'm paying for extra storage but cannot use it here....
Could someone from Citavi please help me out? I'm paying for extra storage but cannot use it here....
Hi, Tom,
is this issue still current? If so, could you please reach out directly via our form http://www.citavi.com/ticket ?
Thanks
Sebastian
Hi, Tom,
is this issue still current? If so, could you please reach out directly via our form http://www.citavi.com/ticket ?
Thanks
Sebastian
Dear Sebastian, Yes this was resolved. I was helped by one of your colleagues. Apparently, there was an issue with conflicting accounts. Kind regards, Tom
Dear Sebastian, Yes this was resolved. I was helped by one of your colleagues. Apparently, there was an issue with conflicting accounts. Kind regards, Tom
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