Endiich einmal eine Reaktion vom Support

Bernhard B. shared this question 5 months ago
Answered

In den USA macht sich tatsächlich eine Frau darüber Gedanken wie es mit dem Support weitergehen soll:


https://forums.citavibyqsr.com/topic/57-support-login-problems/

Hello, Thank you for sharing this information. We are aware of these issues. I will share your post with our team. This Citavi Community is meant to discuss best practices for using Citavi and networking. My goal is to find a Citavi Champion to help me monitor the forums. We just made this live recently. If you would like to schedule a call to discuss this, please let me know.

Replies (1)

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Hi Bernhard,

we are aware that our support is not as responsive as it used to (and should) be and we'd like to apologise to all users who have experienced difficulties and not received the assistance they deserved. Please be assured that we are working hard to improve response times for cases submitted through our ticketing form. We are currently not in a position to monitor the community forum as closely as we have in the past but are striving to do better here as well.

Best regards

Sebastian

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