Login trouble since launch of new web version

David B. shared this question 15 months ago
Need Answer

I have worked with Citavi for several years without any complications. Since the launch of the web-based version (perhaps update to latest desktop version) circa July 2021, I have had numerous issues with logging in on certain networks. Are there new protocols which have been implemented? Is there a help menu with guidance as to how to navigate whitelisting of all the websites needed to successfully navigate login now thorugh the web? Can the option to use on local computer bypass web-based cloud login, as this prevents me from using the software even though it is on my computer?

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