Word Add-In won't update no matter what I do
Citavi has been a reliable resource for me ever since 2017, but ever since it changed to CITAVI 6 I've had countless problems. The latest started after what I can only assume was a recent update. I have Windows 10 and Word 2013. I have Citavi 184.108.40.206.
Whenever I try to start citavi in word I get the "wai differs" error message, but I have tried countless times to modify, uninstall, install, reinstall, etc both the add-in and the CITAVI program itself to no avail.
The version of CITAVI itself is the most recent one (220.127.116.11) while the Word Add-In's version remains the same (18.104.22.168.) no matter what I do.
I need help urgently as I have always relied on CITAVI and it had never failed me except in this one critical moment, where I need to turn in my masters' thesis against a dwindling timeline.