Web Beta Version PDF werden nicht angezeigt

helena a. shared this problem 13 months ago
Solved

Hi there,

I'm using the citavi-web-beta version as I recently had to switch to a mac-computer. Since yesterday or so the PDF-Files are no longer shown in the web-version. there is just a grey space where once has been displayed the PDF with all of it's features of marking and creating quotes, etc.. Strange enough are the PDF-Versions still downloadable - means I can download an watch them on my computer but no longer in citavi... Any suggestions?

Replies (13)

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Hello,

Thank you for pointing this out to us.

To find the cause of the problem, could you please supply us with additional information:

  • Which browser are you using (Safari, Firefox, Chrome)? Does the problem occur in any browser?
  • Do the pdf-files show up when using your browser's incognito mode?
    Different browsers let you open a "private window" or "incognito window" in different ways:
    Chrome or Opera: Ctrl+Shift+N
    Firefox, Internet Explorer or Edge: Ctrl+Shift+P
    Safari: Shift+Command+N
  • If you can see the pdf-files in incognito mode, please try and delete your browser cache.

Best regards,

Anne

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Hello,

I have the same problem since a few days. I've tried Safari and Chrome (also incognito mode). I also tried to delete browser cache. No PDFs show up, they load and always stop at the same point.

Downloading and viewing on the computer is still possible.

Thanks for your help - I hope it will be fixed very soon!

Best,

Tina

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Hello Tina,

We are already working on fixing the problem. Thank you for bringing it up.

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Hello Tina,

the problem has been fixed.

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Thank you, it works again!

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3

Hello Citavi Team,

the same issue as described has re-appeared. At least it has for me.

The PDF's I am trying to open are not protected, and the grey screen is shown regardless of the PDF's origin.

I have tried with Chrome and Safari. Both in the normal and incognito mode.

I am still in the trial phase, does this have an impact?


It would be great to hear from you!

Best wishes

Philip

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5

I am having the same problem as Philip H. I am trying to use the citavi on the web using a Mac and the PDFs are not displaying the preview mode.

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2

I'm having the same issue as India. Please fix because Citavi Web is useless without being able to view and annotate the PDFs.

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Same here!

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3

I also experience the problem of PDFs that do no longer show in Citavi Web, but are downloadable. The problem appeared obviously previously, was resolved and is back now... Would be nice if Citavi would have a look at this quickly. Such issues steel much time.

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2

I have the same problem, I am using a mac and a chrome browser and when I try to open a pdf in citavi web, it only shows a grey screen.

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I have the same issue. Tried in Mac, iPad and Windows with different browser.

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Same problem here.

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7

Hi everybody, we are already aware of the issue, and our specialists are working on resolving it. We apologize for the inconvenience.

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I just began my trial a few days ago. I am able to use the desktop version just fine but mainly wanted to use this in the web browser so that I can do work on my iPad. Is there any update on when this will be fixed? Or if there are other solutions for use on an iPad? I love the software so far and it's been great for helping me with my dissertation - I really would like to subscribe but if it's not able to be used as it's advertised, I am hesitant to pay for a subscription to it.

Thank you!

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