Web Beta Version PDF werden nicht angezeigt

helena a. shared this problem 23 days ago
NEW

Hi there,

I'm using the citavi-web-beta version as I recently had to switch to a mac-computer. Since yesterday or so the PDF-Files are no longer shown in the web-version. there is just a grey space where once has been displayed the PDF with all of it's features of marking and creating quotes, etc.. Strange enough are the PDF-Versions still downloadable - means I can download an watch them on my computer but no longer in citavi... Any suggestions?

Comments (1)

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1

Hello,

Thank you for pointing this out to us.

To find the cause of the problem, could you please supply us with additional information:

  • Which browser are you using (Safari, Firefox, Chrome)? Does the problem occur in any browser?
  • Do the pdf-files show up when using your browser's incognito mode?
    Different browsers let you open a "private window" or "incognito window" in different ways:
    Chrome or Opera: Ctrl+Shift+N
    Firefox, Internet Explorer or Edge: Ctrl+Shift+P
    Safari: Shift+Command+N
  • If you can see the pdf-files in incognito mode, please try and delete your browser cache.

Best regards,

Anne

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