Citavi cannot open 2 projects (but can open the rest) anymore

Dinko S. shared this question ago

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So I have 9 projects, and I have come into a problem. For the past week, 2 specific projects cannot be opened. When I try to open them, Citavi gives "Citavi cannot connect to Citavi Cloud, please check... ". This is not true for other projects, since they work flawlessly. Can anyone help?

Dinko

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Comments (4)

Jana B. ● 2 months ago

Hi Dinko,

Thanks for your message.

Please follow these steps:

Close Citavi.
Locate the "ProjectCache" folder by pressing Windows Key +R on the keyboard. A Run dialog will open.
In the Run dialog box, type in: %localappdata%\Swiss Academic Software\Citavi 6\
Rename the "ProjectCache" folder to "ProjectCache-BAK".
Start Citavi.
On the Welcome Screen, click the login symbol on the upper right corner.
Select "Log out".
Click the login symbol on the upper right side again.
Login again using your Citavi Account login name and your password.
Citavi should now have contact with the server again.

Kindly let me know if you can now access the two projects again.

Kind regards,

Jana

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Dinko S. ● 2 months ago

Hello Jana,

I applaud you for saving my projects. You have prevented a breakdown with the usual fetal position and crying over the weekend. Such is life for a PhD student.

Thank you a thousand times.

Dinko

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Jana B. ● 2 months ago

Hello Dinko,

Enjoy your weekend!

Best,

Jana

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s c. ● 2 months ago

You saved my weekend :-D

Thanks

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