Can not input Chinese characters in Comments Text box

Qing Q. shared this problem 7 months ago
Known

Hi,

When I write comments using Chinese characters in Text box, it won't be saved.

If I want to add comments in Chinese, I have to highlight things needed and then add comment on those highlighted items. It is inconvenient.

How could I save the problem?

Replies (1)

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Hi Qing

We can reproduce the issue when using the Microsoft Windows input helpers for Chinese. When entering text using the input helpers only, it may not be stored in the field correctly. Could you please try and check if the content is saved in the field, when you enter it directly (without the input helper)?

Best regards

Sebastian

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Hi Sebastian,

I am using Google Chinese input method editor. I tried to reproduce the issue but, quite strange, I can save both English and Chinese comments in Citavi now. However, the problem happened again when I was trying to save Chinese summary. And it is the same when using MW input helpers.

Best regards

Qing

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Hi Qing,

could you please point me to the Google input helper, so I can try that for further tests? Thank you.

Best regards

Sebastian

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