Size limit - knowledge item

Claudio B. shared this question 16 days ago

Sometimes I need to put a lot of text into a knowledge item. I get then an error message: the size of the file of this knowledge item is too large. Probably it contains an image or a very big text. Rewrite the text (not the exact words, because the message is in portuguese).

Could I change this option ?

Comments (1)


Hi Claudio,

Thank you for your question.

Unfortunately, the technical limit for knowledge items size cannot be changed.

Please save your comments, summaries or quotes in more than just one knowlege items.

For images, please choose to save them as image quotations.

Kind regards,