the Word Add-In not visible!
Citavi is not visible on my word. i tried to follow these instructions. I tried solutions A, C then B.
Solution C: Citavi add-in is not disabled. In the COM Add-ins, Citavi add-in was not checked. I checked it and clicked add. I closed and reopened Word. The Citavi icon was not visible still. I went on to do the same step, I did not find Citavi add-in checked in COM Add-ins again. I checked it, but after closing and opening word, it is unchecked. I don't know how to solve the problem. It unchecks automatically. On Windows Task Manager I disabled the word and all office-related tasks.
Solution B: I uninstall ciatvi. Repaired office 365 online. while re-installing, the word program was close, Citavi installation asked me to close "WinWord". I clicked "Retry" a couple of times because word was closed already. When i click "exit" instead of "retry", the installation continued.
I still cannot find the word add-in. Please help.