A problem with adding PDF through the Chrome picker

ElSayed M. shared this question 7 months ago
Need Answer

Hi,

When I open a PDF in the web, the Citavi picker does not recognize it as a pdf! Usually, I have the two options of "settings and Run Citavi".

The Picker symbol in the menu bar often does not recognize some PDF files. It shows "add webpage as a reference". I used to refresh the page 3 or 4 times until the picker recognizes it is a PDF file, not a webpage. It works after refreshing multiple times.

Can you help with that? I work with local projects with the last Citavi beta version.

ElSayed -

Comments (11)

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Hi ElSayed,

Thank you for your message.

Kindly send us a link to a PDF file which the Picker does not recognize.

In which browser do you use the Citavi Picker?

Kind regards,

Jana

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Hi,

For example this file or this. When i try to access them by my university subscription, the picker doesn't recognize them once they are open in the browser.

I use Chrome.

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Hi Elsayed,

Thank you for your reply.

I found the following Open Access article from the same publisher which was successfully recognized as PDF.

Can you please tell me the version number of your Chrome Picker installation ? You can find the information here: chrome://extensions/

Kind regards,

Jana

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Hi Jana,

Thanks for following up. The version of the picker is 2020.9.7.13

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Hi Elsayed,

Thank you! You are using the current version of the Chrome Picker with which we could not reproduce the issue.


Do you have any additional add-ons installed in your browser?

Kind regards,

Jana

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Morning Jana,

Yes i have many add-ons installed in my browser. I have ad-blocker, dictionary, and note-taking extensions in Chrome. Might the problem be related to any of them?

ElSayed

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Hi Elsayed,

As we cannot reproduce the issue and have not heard from other users so far, could you please deactivate one add-on after the other and check the behavior of the Citavi Picker again?

Thanks for your help!

Kind regards,

Jana

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Hi,

After disabling some add-ons, the picker works perfectly!

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Hi Elsayed,

Thanks for the good news! May I ask which other add-ons you have deacivated? We will then check what we can do.


Kind regards,

Jana

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I deactivated Zotero, Block Site, Diigo Web Collector add-ons.

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Thank you, ElSayed!

Have a nice day.

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