The system time on your computer differs from the current time

If after trying to log in all you see is a spinning circle, please check the system time on your computer. If it differs from the correct time by more five minutes, correct it:

  1. Right-click the time or date in the Windows taskbar.
  2. Select Adjust date/time.
  3. If you see the message "Some settings are managed by your organization" contact the person who set up your computer or your system administrator.
  4. Under Date and time click Change.
  5. Change the time so that it is correct.

Technical background: When you register for a Citavi Account the license server sends a token with a Universal Time time stamp. Your computer then checks if the token is within 5 minutes of your system time. If not, you'll see a spinning circle and be unable to continue logging in to your account.

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