When you right-click in Firefox, the Picker commands do not appear in the shortcut menu.
- You installed Firefox version 43 or later and are still using an older, unverified version of the Pickter
- Firefox disabled the Picker
- You chose not to install the Firefox Picker when installing Citavi
- You are using Firefox Portable (the SB flash drive version).
Solution 1: Install the Current Version of Citavi
If in the Firefox Add-ons Manager you see the message "Citavi Picker could not be verified for use in Firefox", please download and install the current version of Citavi. The Picker for Firefox is verified in Citavi 5.2 or later:
Solution 2: Enable the Picker
In Firefox, open the Add-ons Manager (Ctrl+Shift+A). If the Citavi Picker is disabled, click Enable:
Solution 3: Install the Picker
Click Control Panel > Uninstall a Program > Citavi [version number] > Change > Modify. In the dropdown menu next to Picker for Internet Explorer, select This feature will be installed on local hard drive and continue the installation.
Solution 4: Install the Picker from the Firefox App Store
Start Firefox Portable and open the page for the Citavi Picker in the Firefox Add-Ons store. Click Add to Firefox.