"Can't reach this page" / "Navigation to the webpage was canceled"

Instead of the login window, you only see this warning:

Windows 10, 8 or 7 (with IE 11)

The text is:

Can't reach this page.

Windows 8 or 7 (with IE 10)

The text is:

Navigation to the webpage was canceled

  • Confirm that the website address https://citaviweb.citavi.com is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.

Cause 1

Your Internet options do not allow cookies.

Solution 1

Add an exception for citavi.com:

Windows 10 or 8

  1. Click Search.
  2. Enter Internet Options.
  3. Click the Privacy tab.
  4. Click Sites.
  5. Enter citavi.com in the Address of website field.
  6. Click Allow.
  7. Click OK.
  8. Click OK again.
  9. Restart Citavi 6.

Windows 7

If you're still using Internet Explorer 8, please update to Internet Explorer 11, even if Internet Explorer isn't your default browser.

  1. Click the Windows button to open the Start menu.
  2. Click Control Panel.
  3. Click Network and Security.
  4. Click Internet Options.
  5. Click the Privacy tab.
  6. Click Sites.
  7. Enter citavi.com in the Address of website field.
  8. Click Allow.
  9. Click OK.
  10. Click OK again.
  11. Restart Citavi 6.

Cause 2

If you or your VPN use a firewall, it might block access for Citavi.

Solution 2

Check if you have set the (university/company) network as public network on your computer and if the Windows firewall is set to allow Citavi to connect to the Internet from your private networks but not from a public network.

Also check your firewall settings and make sure Citavi is allowed to connect, see manual.

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