The login window opens but only shows the background image:
Cause
Your Internet settings in Windows are conflicting with the correct output of the login window.
Solution
Windows 10 and 8
- Click Search.
- Enter Internet Options.
- To enable Javascript (Internet zone): On the Security tab, click the Internet zone > Custom level > Scripting > Active scripting and then click Enable.
- To enable Javascript (Trusted sites): On the Security tab, click Trusted sites > Custom level > Scripting > Active scripting and then click Enable.
- Add trusted sites by clicking Security > Trusted sites > Sites. In the Add this website to the zone field, enter https://citaviweb.citavi.com and https://code.jquery.com/
- Click OK.
- Restart Citavi 6.
Windows 7
If you're still using Internet Explorer 8, please update to Internet Explorer 11, even if Internet Explorer isn't your default browser.
- Click the Windows button to open the Start menu.
- Click Control Panel.
- Click Network and Security.
- Click Internet Options.
- To enable Javascript (Internet zone): On the Security tab, click the Internet zone > Custom level > Scripting > Active scripting and then click Enable.
- To enable Javascript (Trusted sites): On the Security tab, click Trusted sites > Custom level > Scripting > Active scripting and then click Enable.
- Add trusted sites by clicking Security > Trusted sites > Sites. In the Add this website to the zone field, enter https://citaviweb.citavi.com and https://code.jquery.com/
- Click OK.
- Restart Citavi 6.