Creating a Windows event log

The Windows event log helps our support team identify errors that are caused by a combination of factors. To create the log, perform the following steps.

  1. Press the Windows button. Begin typing event log. and click Enter.
  2. Select Settings and double-click View event logs. You will see the following:

  3. Select Event Viewer (Local) > Windows Logs > Application (1).
  4. In the middle window select all entries that were protocolled around the time you experienced the problem (2). Make sure to select all entries (Information, Error and Warning).
  5. Right-click the selected entries and select Save Selected Events (3).
  6. Name the file in a way that we can tell which support case it belongs to.
  7. Select the option: Display information for these languages: English.
  8. Click OK. The file is saved with the .evtx file extension. Please send us the file.
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