Creating a Windows event log

The Windows event log helps our support team identify errors that are caused by a combination of factors. To create the log, perform the following steps.

  1. Press the Windows button. Begin typing event log. and click Enter.
  2. Select Settings and double-click View event logs. You will see the following:

  3. Select Event Viewer (Local) > Windows Logs > Application (1).
  4. In the middle window select all entries that were protocolled around the time you experienced the problem (2). Make sure to select the Error entries.
  5. Right-click the selected entries and select Save Selected Events (3).
  6. Name the file in a way that we can tell which support case it belongs to.
  7. Select the option: Display information for these languages: English.
  8. Click OK. The file is saved with the .evtx file extension. Please send us the file.
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