Citavi 6 login fails

To use all of Citavi 6's features*, you have to log in with your account information. On the Welcome Screen, click the login icon in the upper-right corner:

You should see the following window:

Login attempts can fail for a number of reasons.

Please click inside the box containing the possible cause and solution you would like to explore.

1) Login window only shows two logos and a white background

Instead of the login window above, you only see two Citavi logos (screenshot).

Cause

Your Internet options in Windows do not allow cookies or JavaScript.

Solution

Windows 7:

  1. Click the Windows button to open the Start menu.
  2. Click Control Panel.
  3. Click Network and Security.
  4. Click Internet Options.
  5. To enable cookies, on the Privacy tab, click Advanced and then enable the First-party Cookies checkbox.
  6. To enable Javascript on the Security tab, click Custom level > Scripting > Active scripting and then click Enable.

A faster option is to reset your settings (screenshot).

Windows 8 and 10:

  1. Click Search.
  2. Enter Internet Options.
  3. To enable cookies, on the Privacy tab, click Advanced and then enable the First-party Cookies checkbox.
  4. To enable Javascript on the Security tab, click Custom level > Scripting > Active scripting and then click Enable.
2) Message: "Navigation to the webpage was canceled"

Instead of the login window, you see this message (screenshot):

Navigation to the webpage was canceled. Confirm that the website address http://citaviweb.citavi.com is correct.

Cause

Your Internet options do not allow cookies.

Solution

Add an exception for citavi.com:

Windows 7:
  1. Click the Windows button to open the Start menu.
  2. Click Control Panel.
  3. Click Network and Security.
  4. Click Internet Options.
  5. Click the Privacy tab.
  6. Click Sites.
  7. Enter citavi.com in the Address of website field.
  8. Click Allow.

Windows 8 and 10:

  1. Click Search.
  2. Enter Internet Options.
  3. Click the Privacy tab.
  4. Click Sites.
  5. Enter citavi.com in the Address of website field.
  6. Click Allow.
3) Very small text, fields, and buttons

The login window opens but you can only make out very small text, fields, and buttons (screenshot).

Cause

The screen resolution is high and the login window does not yet scale properly. 

Solution

  1. Place the mouse pointer anywhere in the login window.
  2. Press and hold the Ctrl key.
  3. Use your mouse wheel to zoom in.
4) Login window only shows background image

The login window opens but only shows the background image (screenshot).

Cause

Your Internet settings in Windows are conflicting with the correct output of the login window.

Solution

Windows 7:
  1. Click the Windows button to open the Start menu.
  2. Click Control Panel.
  3. Click Network and Security.
  4. Click Internet Options.
  5. Click Security > Custom level > Scripting > Active scripting and then click Enable.
  6. Add trusted sites by clicking Security > Trusted sites > Sites. In the Add this website to the zone field, enter https://citaviweb.citavi.com and https://code.jquery.com/

Windows 8 and 10:

  1. Click Search.
  2. Enter Internet Options.
  3. Click Security > Custom level > Scripting > Active scripting and then click Enable.
  4. Add trusted sites by clicking Security > Trusted sites > Sites. In the Add this website to the zone field, enter https://citaviweb.citavi.com and https://code.jquery.com/
5) Buttons and/or text field labels are missing

You can't use the login form because buttons and/or text fields labels are missing (screenshot).

Cause

Javascript was disabled.

Solution

Windows 7:

  1. Click the Windows button to open the Start menu.
  2. Click Control Panel.
  3. Click Network and Security.
  4. Click Internet Options.
  5. To enable Javascript on the Security tab, click Custom level > Scripting > Active scripting and then click Enable.

A faster option is to reset your settings (screenshot).

If you're still using Internet Explorer 8, please update to Internet Explorer 11, even if Internet Explorer isn't your default browser.

Windows 8 and 10:

  1. Click Search.
  2. Enter Internet Options.
  3. To enable Javascript on the Security tab, click Custom level > Scripting > Active scripting and then click Enable.
6) Your system administrator blocked the account login

Cause

Your system administrator installed Citavi so that it's not possible to log in to Citavi Account.

Solutions

Ask your system administrator if the setting can be changed in the Windows Registry:

  • On a 64-bit computer: HKLM\Software\Wow6432Node\Swiss Academic Software\Citavi 6\AdminSettings
  • On a 32-bit computer: HKLM\Software\Swiss Academic Software\Citavi 6\AdminSettings

The value for DisableCitaviAccount needs to be changed from "true" to "false".

We recommend that Windows 7 users check for and install all outstanding updates.

*) Account login is necessary for saving projects in the cloud. In addition, you need a license if you want to work with more than 100 references in a project. Citavi retrieves this license from your account.

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