In the past you were able to insert references into your Word document using your project and the Citavi Word Add-In. Suddenly you can no longer open or load the Citavi project from your Word document.
First update to the latest Citavi version 6.12. If the problem persists, check the following:
Cause 1
The folder in which Windows saves temporary files is full. The Word Add-In cannot use the folder.
Use the Windows Disk Cleanup feature to empty the folder:
This Windows feature is designed to help you regain hard disk space by removing system files that are no longer necessary to the functioning of the operating system.
Cause 2
Citavi 5.7, only: Incomplete Location data in your project. For example, ".pdf." instead of "Orwell.pdf" or a small amount of characters (screenshot). This may conflict with the Word Add-In's processing routines.
Please check if any of the Location data in your project is incomplete. It may consist of a single or just a few characters. If so, please switch to the Tasks & Locations tab and correct or delete the corresponding path or URL.
To facilitate your efforts we have created a macro, which will scan your project for incomplete locations and modify them accordingly. For example, ".pdf" will become "#INVALID#.pdf". You will then be able to access your project in Word again and can also opt to delete the faulty entries.
To use the macro:
- Save the file CorrectionOfInvalidLocations_in_C5.7_V1.0.zip (Right click > Save as).
- Right click on the zipped file and select Extract all.
- Open your project.
- Press ALT+F11 to open the macro editor.
- Press CTRL+O to open the downloaded file.
- Click Run.
Should running the macro code not solve the issue, please select File > Save a copy of this project…
Saving a project copy will remove minor inconsistencies in your database that prevent your project from being loaded via the Word Add-In.
Cause 3
Your project contains at least one duplicate entry in one of its lists, such as persons and organizations (screenshot).
- Click Persons and Organizations in the Lists menu.
- Search for duplicate entries. Often these will be placed at the beginning of the list.
- If the persons are no longer linked to a title, delete both entries. If one or multiple titles are connected to the persons, highlight both names and click merge.
- You may have to repeat the process with the other lists in your project, such as Publishers or Series.
To help you with your work we also provide you with a macro, which scans your project for duplicates and saves a report (text file) on your desktop.
Please follow these steps to use the macro:
- Save the file «Find Duplicates» (Macro, ZIP) (Right click > Save as).
- Extract the ZIP file (Right click > Extract all ... Extract).
- Open your Citavi project.
- Press ALT+F11 to open the macro editor.
- Press CTRL+O to open the downloaded macro file.
- Click Run in the macro editor.