Citavi pane not visible in Word (Overview)

Problem

After starting Microsoft Word you do not see the Citavi tab.

If you see the tab, but it appears greyed out, please try the solutions in this article.

Before checking the points below, make sure that you are working with the latest version of Citavi. In Citavi on the Help menu, click Check for updates. If an update is available, install the update and then check if the Word Add-In appears.

You can also check here to see if a beta version is available that contains a bug fix for the issue you are experiencing.

Possible Causes

Wrong version of Word

Installation errors

Error while starting Word

Error in Word's settings

Still having trouble?

Download and run the Word Add-In Inspector. It will create a report that you can then send to the Citavi support team. You will hear back from from us within one business day.

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