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Citavi Support (English)Knowledge BaseWord Add-InWord Add-In inactive
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  • Possible Causes

Citavi pane button appears in gray (Overview)

Problem

When you open Word, the Citavi tab is displayed. However, on the Citavi ribbon the Citavi pane button is unavailable.

If the Citavi tab is not displayed, please try the solutions in this article.

Possible Causes

  • The template CitaviWordAddIn.docm was disabled
  • Word opened the document in protected view
  • The file you opened is not in .docx format
  • Your organization's group policy is blocking add-ins from being run
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