Citavi 5 fields cannot be converted to Citavi 6 format

You created a Word document with the Citavi 4 or Citavi 5 Word Add-In. After upgrading to Citavi 6, the Word Add-In asks you to convert the fields to the new Citavi 6 format, which you do. However, the fields remain in the old format, and every time you open Word the Word Add-In asks you to convert the fields again.

Cause

In addition to Citavi's Word Add-In, one of the following add-ins is enabled in Word:

  • Acer Cloud
  • Acer abDocs
  • Easy Document Creator (Samsung)
  • Imagic Word Report (only IA10 Standard Rel. 10.2, build 110. All current versions are compatible)
  • Smart Tools Publishing
  • Smart Tools AutoBackup
  • Veodin KeyRocket
  • Writing Outliner
  • The German language add-ins Duden Korrektur or INTERNETMARKE (Deutsche Post)

Solution

  1. Open a Word document.
  2. Click File > Options.
  3. Click Add-ins.
  4. On the Manage drop-down menu, select COM Add-Ins, and then click Go.
  5. Clear the checkmark next to the incompatible add-in (i.e. disable the add-in) or make sure only the incompatible add-in is selected, and then click Remove.
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