Citavi pane button appears in gray and does not work

Problem

When you open Word, the Citavi tab is displayed. However, on the Citavi ribbon the Citavi pane button is unavailable.

If the Citavi tab is not displayed, please try the solutions in this article.

Possible Causes

Please click inside the box containing the possible cause and solution you would like to explore.

1) Word opened the document in protected view

You either downloaded the file from the internet or opened it from an email. By default, Word displays the file in protected view.

Click Enable Editing in the yellow bar at the top of Word

If the file is saved on a network drive or server, add the file path to the list of trusted locations in Word's Trust Center:

File > Options > Trust Center > Trust Center Settings > Trusted Locations > Add new location

2) The file you opened is not in docx format

Solution

Save the file as a .docx file. 

  1. On the File menu, select Save as
  2. In the Save as type drop-down menu, select Word Document (*.docx)
  3. Close the document and open it again.
3) The template CitaviWordAddIn.docm was disabled

In Word the CitaviWordAddIn.docm template was disabled and is now appearing in the Word options in the Inactive Applications Add-ins list. As a result, the Citavi Word Add-In is unavailable.

Solution

  1. In Word, click File > Options > Add-Ins.
  2. In the Manage drop-down menu, select Disabled Items and then click Go. Select CitaviWordAddIn.docm and click Enable.
  3. Restart Word.
4) Your organization's group policy is blocking macros from being run

You are working in an organization in which security settings are managed centrally. Your system administrator did not select the Macros enabled (default) option in the group policy automation security settings.

If you can only work with the Citavi Word Add-In when you start Word with administrator rights, it's likely that your organization is using this setting.

Solution

Ask your IT department to change this setting back to the default.

5) Your organization's group policy is blocking add-ins from being run

You are working in an organization in which security settings are managed centrally. Your system administrator disabled the ability to run any add-in through group policy.

If you can only work with the Citavi Word Add-In when you start Word with administrator rights, it's very likely that your organization has disabled this setting. In the Word options in the Trust Center, you will also be able to see that the Disable all Application Add-ins (may impair functionality) option is enabled and appears in gray.

Solution

Ask your IT department to undo the following setting:  User Configuration > PoliciesAdministrative templates Microsoft Word 2016Word OptionsSecurityTrust CenterDisable all application add-ins

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